Investigating Complaints of Workplace Bullying & Discrimintation

3 Lessons None

About this course

During the course of business an Employee may make a complaint regarding workplace bullying or discrimination. Such a complaint is serious and should be considered with care. You have a legal responsibility as an Employer to take reasonable care for the health and safety of persons within your workplace and you must take reasonable steps to ensure that bullying and discrimination does not occur. The actions taken in response to such a complaint will affect not only the complainant, but also other staff, the general workplace and business. You are encouraged to respond quickly and appropriately to any complaints raised.

Workplace bullying is defined as repeated, unreasonable behaviour directed towards a worker or a group of workers that creates a risk to health and safety. Repeated behaviour is persistent in nature and can refer to a range of behaviors over time. Unreasonable behaviour refers to behaviour that a reasonable person, having regards to the circumstances, would see as unreasonable. This includes behaviour that is victimizing, humiliating, intimidating, or threatening. Bullying may include doing something reasonable, but in an unreasonable way.

Discrimination occurs when an Employee is disadvantaged in the workplace through adverse action because of a person’s race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction or social origin. Adverse action includes firing an Employee, not giving the Employee legal work entitlements such as paid leave, or treating the Employee different to other Employees.

Course Structure

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