Effective Workplace Communication Training

Why Communication Training Matters

Miscommunication, conflict or unprofessional behaviour doesn’t just create tension — it affects patient care, legal risk, and your leadership bandwidth.

This 1-hour training helps staff communicate better, manage stress professionally, and work as a high-performing team without relying on you to constantly step in.

Whether you’re onboarding a new hire or resetting expectations across your team, this self-paced training gives you an instant and effective solution.

What’s Covered

This course is short, sharp, and practical. It walks your staff through:

• How to communicate clearly and respectfully with colleagues and patients
• Why non-verbal behaviour matters just as much as what they say
• How to respond professionally under stress without taking it out on others
• How to resolve conflict without blame or emotion
• The basics of DISC personality profiling to improve team dynamics
• What it means to contribute positively to a values-led workplace

This isn’t boring theory. It’s everything your team needs to know to work well together and represent your brand with professionalism.

What’s Included

• 1-hour on-demand video training accessible anytime on desktop or mobile
• Self-paced quiz to reinforce learning and issue a completion certificate
• Instant access via your ClinLegal portal
• Easy tracking for practice managers
• Built-in accountability so your team can’t complete it without actually learning it

Why Practices Use This Training

• Reduce HR time spent dealing with behavioural issues
• Avoid legal risk tied to unprofessional conduct
• Improve morale, communication and culture across the team
• Set clear expectations without needing to have the chat every time
• Support onboarding and reset workplace culture where needed
• Save time and protect your practice’s reputation

Best For

• Practice owners and managers who want peace of mind
• Practices with two or more staff needing consistency and professionalism
• Busy clinics who want training done-for-them, not added to their workload
• Teams that need a refresh on what respectful, professional communication looks like

Buy Once. Use With Every New Hire.

• 1-hour online course
• Self-paced quiz with completion certificate
• Instant access for your team
• Supports onboarding, retention, and team culture